Calley meets business leaders at MGH

MARQUETTE – Lt. Gov. Brian Calley met with area business leaders at Marquette General Hospital on Friday to continue dialogue on Reinventing Performance in Michigan and seeking input from businesses on Michigan’s regulatory reform.

RPM is a customer service model for state government departments to eliminate burdensome and unnecessary regulation that can hurt state job providers.

“We want to hear from job providers how regulatory reforms can continue to benefit their businesses,” Calley said. “We know we’ve made some great strides in several areas, but we need to determine what further measures are needed to clear the red tape holding back business growth.”

The Department of Licensing and Regulatory Affairs, in partnership with the departments of Treasury and Environmental Quality, is leading the effort, with the support of the Michigan Economic Development Corporation.

A new customer service model will conduct what are called LEAN processes for regulations to eliminate delays, duplicate forms and impractical regulations, while protecting health and safety benefits.

RPM has four main goals for collective improvement of customer-facing requirements and processes within state government:

  • A 25 percent improvement in satisfaction with the regulatory process.
  • A 50 percent improvement in customer response time.
  • Ensuring 100 percent of customer-facing regulatory materials are utilized and needed.
  • An overall 50 percent reduction in forms.

Marquette General Hospital and Duke LifePoint is excited about the recent improvements under RPM.

“As a specialty care hospital, we serve approximately 12,000 inpatients and more than 350,000 outpatients a year,” CEO Gary Miller said. “When health professionals are licensed sooner, this eliminates delays in our hiring process and allows us to better serve our patients.”

RPM will be implemented in several phases within the pilot departments.